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Frequently Asked Questions

 

FREQUENTLY ASKED QUESTIONS

What is Gibson Connect?

Gibson Connect is a not-for-profit, wholly owned subsidiary of Gibson EMC, your electric cooperative (the same local people you already know and trust). Gibson Connect will provide advanced communications solutions (high-speed internet, telephone and TV/video) through a broadband fiber network.

What are the benefits of broadband fiber?

Fiber is known for being future-proof, meaning that the fiber we install today will be able to handle anything you need to do online today and for years to come. Fiber is more reliable than other types of networks, so you can play games, watch movies, and work even during inclement weather. For homeowners, fiber internet access can be a good selling point and increase the value of your home. 

Why is Gibson EMC getting into the retail internet business?

Many of our members have asked us to meet this essential need. Because we are committed to improving the quality of life for our members, we’re going to try and help meet this need for reliable, affordable and high-speed internet service.

Am I eligible for Gibson Connect services?

As we continue to build our network, more customers will have access to our services. Visit join.gibsonconnect.com to see if your home or business is eligible. Tennessee law restricts our ability to serve WK&T Telecommunications customers.

Will Gibson Connect make my electric bills go up?

No. Your Gibson EMC board and management will only provide this service in a way that is financially feasible. The board has approved a phased-in approach to protect co-op members and the financial integrity of the cooperative.

What are you offering and how much will it cost?

We offer a variety of fast, reliable, and secure internet-based services for our home and business members. To see our most up to date services click here. 

How can I sign up?

You can register through join.gibsonconnect.com, call 1-844-859-6767, or come by your local Gibson EMC member service center (during regular business hours). If registering from the site, click here. 

How soon after signing up will I get service?

The answer is dependent on whether construction has been completed in your area. Tennessee has been completed and Kentucky is in progress. To view the latest estimate for your address visit join.gibsonconnect.com. 

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©2023 Gibson Electric Membership Corporation. Owned by the people we serve.

  • My Co-op
    • My Co-op
    • Electricity for Kids
    • Our History
    • Board of Trustees and Bylaws
    • Vegetation Management
    • Electrical Safety
    • Member Communications
    • Staff & Service Centers
    • Community Outreach
  • My Home
    • My Home
    • Programs & Services
    • Billing and Payment Options
    • Residential Rates
    • Apply for Service
    • Pay-Go
    • Update Account Information
  • My Business
    • My Business
    • Peak Historical Data
    • Bill Diagrams
    • Commercial and Industrial Rates
    • Apply for Service
  • Energy Solutions
  • Outage Information
    • Outage Map
  • Gibson Connect
    • Gibson Connect
    • Frequently Asked Questions
    • Twitter
    • Facebook
    • Legal Information
  • Careers
  • News
  • Change for the Community
  • Energy Saving Tips