Touchstone Energy

Gibson Electric Membership Corporation is a Touchstone Energy Cooperative.  As such, we are part of a nationwide alliance of more than 660 local, customer-owned electric cooperatives in 46 states.  Touchstone Energy is the national brand identity for that network of cooperatives, which collectively provide power and energy solutions to more than 30 million customer-owners every day. 

What makes Gibson EMC and other Touchstone Energy Cooperatives Special?

Touchstone Energy co-ops are owned by the customers they serve and are committed to providing reliable electricity at the lowest price possible. In short, co-ops “look out” for their customer-owners. 

Touchstone Energy co-ops also provide high standards of service according to their four core values: integrity, accountability, innovation and commitment to community.

Touchstone Energy co-ops rank well ahead of their industry counterparts when it comes to customer satisfaction. Recent data from the American Customer Satisfaction Index (ACSI), one the nation’s most recognized measures of customer satisfaction, gives Touchstone Energy cooperatives an average score of “81” out of a possible 100, outclassing the utility industry satisfaction score of “74.”

In a customer satisfaction survey Gibson EMC commissioned in 2008, our customer-owners gave Gibson EMC an average score of “88” out of a possible 100.  We appreciate this high score, and we are working to improve further. 

Gibson EMC and other Touchstone Energy Cooperatives work hard to provide innovative programs to better serve our customer-owners.  To learn more, visit touchstoneenergy.com.