Gibson EMC's Vision, Mission, & Goals

Vision

To set the service standard for the providers of utility services and be among the best not-for-profit organizations

Mission

To exceed customers’ expectations in providing reliable, safe, and efficient services in a courteous and timely manner, and at a competitive cost

Goals

• Provide Reliable Utility Related Services – We will operate, maintain and improve the system to provide quality service and minimize the number and length of power interruptions.
• Maintain Financial Integrity – We will operate in a fiscally responsible manner by controlling costs and maintaining a sound balance of equity and debt, while providing competitive rates.
• Provide Quality Customer Products and Services – We will offer programs and services that are convenient, cost effective and provide customer benefits.
• Be a Good Corporate Citizen – We will enhance the quality of life in our service area by supporting economic and community development; and we will operate and maintain our facilities in an environmentally friendly manner.
• Promote Healthy Employee Relations – We will maintain a well-trained workforce and create an environment that emphasizes equal opportunity and safety, provides competitive wages and benefits, and encourages service and career commitment.